Terms and conditions of use

TERMS AND Condition for the

TS2.PRO Online Shop


§ 1


1.  These Terms and Conditions shall govern all use of the ts2.pro online Shop by all Users.

2. The Terms and Conditions stated herein set forth: the conditions of concluding and terminating Product Sales Agreements, the course of the complaints procedure as well as the type and scope of electronic services rendered through the ts2.pro online Shop, the conditions of rendering the electronic services and the conditions for concluding and terminating electronic services agreements.

3. By using the Electronic Services available through the Shop, the User agrees to be legally bound and to abide by these Terms and Conditions.

4. To all matters not settled herein the following provisions of Polish law shall apply:

4.1. Act on Rendering Electronic Services of 18 July, 2002 (Dz. U. [Journal of Laws] No. 144, item 1204, as amended),

4.2. Consumer Rights Act of 30 May 2014 (Dz. U. 2014, item 827),

4.3. Act on Out-of-court Settlement of Consumer Disputes of 23 September 2016 (Dz. U. 2016, item 1823),

4.4. Provisions of the Civil Code Act of 23 April, 1964 (Dz. U. No. 16, item 93, as amended) and all other applicable provisions of Polish law.


§ 2


1. REGISTRATION FORM − shall refer to the electronic form available at ts2.pro required for Account registration.

2. ORDER FORM – shall refer to the electronic form available at ts2.pro, required for Order placement.

3. CUSTOMER – shall refer to a User concluding a Sales Agreement with the Seller.

4. CONSUMER – shall refer to any natural person entering into a transaction with the Seller for purposes that are outside their business, trade or profession.

5. ACCOUNT – shall refer to the assigned individual username (login name) and password providing access to an organised collection of digital content, including details for individual orders, stored on the Service Provider’s ICT-System.

6. NEWSLETTER - shall refer to the free subscription e-mail information service allowing Users to receive updates on the Products available via the Shop.

7. PRODUCT – shall refer to any movables or services available at ts2.pro and covered by a Sales Agreement concluded between the Customer and the Seller via the online Shop.

8. TERMS AND CONDITIONS − shall refer to the Terms and Conditions contained herein.

9. SHOP − shall mean the Service Provider’s online Shop located at ts2.pro.

10. SELLER, SERVICE PROVIDER – TS2 SPACE SPOŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ (TS2 Space Limited Liability Company) entered into the register of entrepreneurs kept by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register KRS under KRS number: 0000635058, tax identification number NIP: 7010612151, statistical number REGON: 365328479, share capital: PLN 1 000 000,principal place of business and address for service: Aleje Jerozolimskie 65/79, 00-679 Warszawa, Poland, email address: [email protected], telephone number: +48 22 630 70 70.

11. SALES AGREEMENT – shall refer to any Product Sales Agreement concluded between the Customer and the Seller through the Shop.

12. ELECTRONIC SERVICES - shall refer to the services provided electronically by the Service Provider via the Shop.

13. USER − shall refer to any natural person, a corporate or non-corporate entity granted full legal capacity under imperative provisions of law, using the Electronic Services.

14. ORDER – shall refer to the Customer’s declaration of intent to enter into a Product Sales Agreement with the Seller.


§ 3


1. Satphones.eu conducts retail sales of Products via the Internet.

2. Products offered through the Shop are brand new, free from physical or legal defects and have been legally introduced onto the Polish market. 

3. The information provided at ts2.pro does not constitute an offer as defined by applicable law. By placing an Order, the Customer makes an offer to buy a selected Product under the terms set forth in the Product description.

4. The Product prices at ts2.pro are given in Polish zloty (PLN) and include all measurable costs, such as value added tax (VAT). The prices do not include delivery fees.

5. The Product prices at ts2.pro only become binding when the Customer has placed an Order. This price is unaffected by any price changes once the Order has been placed.

6. Orders can be placed:

6.1 through the website 24 hours a day, 365 days a year by completing an Order Form at ts2.pro,

6.2 via e-mail at: [email protected],

via telephone: +48 22 630 70 70,

7. The Customer is not required to register an Account to place an Order.

8. Customers are required to read and acknowledge these Terms and Conditions during Order placement.

9. Orders are processed between: 8 AM and 4 PM, Monday to Friday on Working Days. Orders placed after 4 PM on Working Days as well as Orders placed on a Saturday, Sunday or a public holiday shall be processed the next Working Day.

10. Special priced Products (promoted as part of a sale) are only available in limited numbers. Orders for special priced Products will be processed in the order in which they are received, until the Products are sold out.


§ 4


1. In order to conclude a Sales Agreement, the Customer must place an Order, in accordance with the rules set forth under § 3 points 6 and 8, by choosing one of the methods made available by the Seller.

2. After placing a purchase Order, the Customer immediately receives an Order confirmation from the Seller.

3. Receiving an Order confirmation from the Seller is the point at which the Order becomes binding on the Customer. The Order confirmation and acceptance is sent to the Customer via email.

4. The Order confirmation email shall include the following elements:

4.1. confirmation of all relevant Order details,

4.2. model statement of withdrawal from the agreement,

4.3. these Terms and Conditions containing information on the right of withdrawal.

5. After receiving the confirmation email, as set forth under point 4, the Sales Agreement between the Customer and the Seller is finally concluded.

6. Each Sales Agreement shall be confirmed by a proof of purchase (a fiscal receipt or a VAT invoice at the Customer’s request) attached to the Product.


§ 5


1. The following payment options are made available to the Customer:

1.1. Traditional bank transfer to the Seller’s bank account,

1.2. electronic payment via electronic payment systems (PayPal),

1.3. pay card payment (eCard),

2. Traditional bank transfers should be made into the following bank account:


IBAN PLN -  PL 61 1140 1010 0000 4081 5300 1001

IBAN EURO - PL 34 1140 1010 0000 4081 5300 1002

IBAN USD - PL 07 1140 1010 0000 4081 5300 1003

TS2 SPACE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, NIP: 7010612151, REGON: 365328479, Aleje Jerozolimskie 65/79, 00-679 Warszawa, Poland. The customer should enter the following in the payment title: “Order no. ……” .

3. All electronic payments must be made before an Order can be processed. Available electronic payment systems include payments by credit card as well as instant bank transfers in selected Polish banks. 

4. The Customer shall pay the amount equal to the purchase price specified in the Sales Agreement within 7 working days from the date of its conclusion unless indicated otherwise in the Sales Agreement.

1. The Product shall be dispatched only after payment is received.


§ 6


1. Delivery charges shall be stated at the time of ordering and are dependent upon the chosen payment and delivery method.

2. The delivery time depends on how long it takes the Seller to process an Order and how long it takes the carrier to deliver the Product to the Customer once it is dispatched.

2.1. The order processing time takes 7 Working Days from the date of receiving the Order confirmation.

2.2. Products are delivered up from 7 Working Days from the date of sending the parcel – i.e. the time declared by the carrier (deliveries are made on Working Days, excluding Saturday, Sunday and public holidays).

3. All Products are sent via a courier company. 

4. Customers, including Customers from outside Poland, may personally collect the Product after paying for the Order by prior arrangement by email or telephone.

5. When receiving the parcel, the Customer or any person authorized by the Customer to pick up the parcel has a right to inspect the parcel and its content in the presence of the courier. If the goods are damaged, the Ordering Party has a right to refuse their order and demand that a proper damage report be drawn before the courier leaves.


§ 7



1. Manufacturer’s Warranty.

1.1.  All Products sold through the Shop are covered under the manufacturer’s warranty which is applicable within the territory of the Republic of Poland.

1.2. The warranty period for the Products sold through the Shop is 12 months and begins from the date of delivery of the Product to the Customer.

1.3. A proof of purchase or a warranty card is required to validate any warranty claims.

1.4. The manufacturer’s warranty does not override any Consumer entitlements arising from the statutory warranty for physical or legal defects, set out in the Polish Civil Code.

2.  Statutory warranty process.

1.1. The legal basis and the extent of the Seller’s liability to the Consumer-Customer for physical or legal defects in Products are set forth under the Civil Code Act of 23 April, 1964 (Dz. U. No. 16, item 93, as amended).

1.2. Notice of a Product defect and all demands should be submitted via email to the following address: [email protected] or in writing to the following address: Aleje Jerozolimskie 65/79, 00-679 Warszawa, Poland.

1.3. The notice, submitted electronically or on paper, should contain sufficient detail about the subject of the complaint and about the circumstances giving rise to the issue. Specifically, complaints should include information about the nature of the issue, the date when the issue first arose as well as the complainant’s contact details Providing all necessary data will speed up the complaint-handling process.

1.4. Where inspection is deemed necessary to determine the scope of the defect, the defective Product shall be returned to the following address: Aleje Jerozolimskie 65/79, 00-679 Warszawa, Poland.

1.5. A response to the Customer’s demand shall be sent promptly and, in any event, no later than within 14 days following the date of receipt.

1.6. In the case of complaints submitted by consumer Customers - the Seller’s failure to consider the Customer’s complaint within 14 days of its receipt shall be construed as tantamount to a decision in the Customer’s favour. If a complaint is decided in favour of the Consumer-Customer the Seller shall bear the costs and expenses incurred in connection with the pick-up, delivery and replacement of the defective Product with one free from defects.

1.7. A response to the complaint is delivered to the Consumer on paper or another tangible medium.


§ 8


1. With the stipulation of point 10 of this chapter Consumer-Customers have the right to withdraw from a distance agreement within 14 days without giving any reason for the withdrawal. To exercise the right of withdrawal the consumer Customer must notify the Seller of his decision to withdraw from the agreement by an unequivocal written statement (e.g. by submitting the model withdrawal statement provided by the Seller). The statement can be generated with the document generator available HERE.

2. In the case of withdrawal from a Seles Agreement, the agreement is considered null and void, the Consumer must return the Product to the Seller or any person authorised by the Seller to pick up the Product without delay and no later than within 14 days from the date of withdrawal from the Agreement, unless the Seller offered to pick up the Product from the Consumer. To comply with the time limit it is sufficient that the Product is dispatched on time.

3. In case of withdrawal from a Sales Agreement the Product should be sent to the following address: Aleje Jerozolimskie 65/79, 00-679 Warszawa, Poland.

4. The Consumer shall be held responsible for any diminished value of the Product resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the Product.

5. With the stipulation of points 6 and 8 the Seller shall reimburse to the Consumer without delay the full amount paid, including the cost of delivery. The refund shall be made in the same method of payment that the Consumer used for the initial transaction, unless the Consumer has expressly agreed on a different refund method which does not incur any costs on the Consumer’s part.

6. The Shop shall not be required to reimburse the supplementary costs resulting from the Consumer’s choice of a type of Product delivery other than the least expensive type of standard delivery offered by the Shop.

7. If the Seller does not offer to pick up the return from the Customer himself, the Seller may withhold reimbursement until he has received the Product back or until the Consumer has supplied evidence of having sent back the Product, whichever occurs first.

8. The Consumer who withdraws from a Sales Agreement under point 1 of this chapter, must only bear the direct cost of returning the Product to the Seller.

9. The 14-day “cooling-off” period counts from the date of receiving the Product, or in the case of a service from the date of concluding an agreement.

10. The right of withdrawal in any event does not apply to Sales Agreements for the supply of:

10.1. products made to the Consumer’s specification, i.e. non-prefabricated, personalized Products made on the basis of and individual choice of or decision by the Consumer.

10.2. products delivered sealed, subsequently unsealed, which are not suitable for return for reasons of hygiene or health protection.

10.3. goods which become mixed inseparably, according to their nature, with other items after delivery.

10.4. a service, after the service has been fully performed, the performance of the service begun with the Consumer’s prior express consent and with the acknowledgement that the Consumer would lose his right of withdrawal once the Agreement had been fully performed by the Seller.

11. Both the Customer (Consumer) and the Seller have a legal right to cancel the Sales Agreement in the event that the opposite party fails to fulfil its obligations under the Agreement within the set deadline.

§ 9


1. The provisions of this chapter apply only to non-consumer (business) Customers

2. The Seller reserves the right to cancel a non-consumer Sales Agreement within 14 Working Days of the date of the Agreement being concluded without giving any reason and without incurring any liability towards the business Customer.

3. The Seller may limit the scope of payment methods made available to the business Customer regardless of the payment method chosen by the business Customer and the fact that the Sales Agreement has been concluded. The Seller may demand full or partial payment in advance.

4. The risks and rewards of ownership including but not limited to the risk of loss of or damage to a Product shall pass to the business Customer when the Product is picked up from the Seller by the carrier. The Seller shall not be held liable for any damage, shortage or loss to the contents of the shipment that occurs after the carrier picks up the Product or for any delay in delivery.

5. Business Customer is required to inspect his shipment for any loss, shortage or damage before accepting it from the carrier. If the business Customer believes any or part of the Product is missing, wrong or damaged he should take all measures necessary to establish the liability of the carrier.

6. The Service Provider may terminate the Electronic Services Agreement with immediate effect and without giving any reason by sending a notice of termination to the non-consumer User.


§ 10


1. The Service Provider grants access to the following Electronic Services:

1.1. concluding Product Sales Agreements,

1.2. managing the Website Account,

1.3. Newsletter.

2. These Terms and Conditions shall apply to all Electronic Services provided through ts2.pro

3. The Service Provider reserves the right to display advertising content at ts2.pro Advertisements are an integral part of the online Shop front and the materials presented therein.



§ 11


1. The Electronic Services set forth under § 10 point 1 of these Terms and Conditions are free of charge.

2.  Term of the agreement:

2.1. Electronic Services Agreements for Account management are concluded for an indefinite period of time.

2.2. Electronic Services Agreements enabling the User to place an Order are concluded for a definite period of time and terminate upon placement or withdrawal of the Order.

2.3. Electronic Services Agreements for the provision of Newsletter is concluded for an indefinite period of time.

3. End-user hardware, network and software requirements for the ICT system used by the Service Provider:

3.1. a computer (or a mobile device) with an active Internet connection,

3.2. access to email account,

3.3. Internet browser,

3.4. enabling cookies and Javascript in the Internet browser.

4. The User agrees to use the Shop in accordance with the principles of good practice, only for lawful purposes and in a manner, which does not infringe the personal rights and intellectual property rights of any third party.

5. The User is obliged to provide accurate and complete information to the Service Provider.

6. The User is prohibited from providing any unlawful or illegal content.


§ 12


1. Complaints about Electronic Services provided via ts2.pro should be submitted via email to [email protected].

2. All complaints should contain sufficient detail about the subject of the complaint and about the circumstances giving rise to the issue. Specifically, complaints should include information about the nature of the issue, the date when the issue first arose as well as the complainant’s contact details. Providing all necessary data will speed up the complaint-handling process.

3. All complaints shall be resolved promptly and, in any event, no later than within 14 days following the date of receipt.

4. A response to the complaint shall be sent by email or other preferred method of contact indicated by the complainant.


§ 13


1. Terminating an Electronic Services Agreement:

1.1. Continuing and indefinite-term Electronic Services Agreements (e.g. Account management agreement) may be terminated.

1.2. The User may terminate the agreement for convenience and with immediate effect by sending an appropriate statement to the following e-mail address: [email protected].

1.3. The Service Provider reserves the right to terminate continuing and indefinite-term Electronic Services agreements in the event that the User violates any obligation deriving from these Terms and Conditions. This applies particularly to Users who provide illegal content and continue to do so despite receiving a cease and desist letter from the Service Provider with a reasonable deadline for compliance. The termination shall be effected within 7 days of serving an advance notice in writing (agreement termination period).

1.4. The notice of termination leads to a cessation of legal relations with the effect for the future.

2. Both the Service Provider and the User may terminate an Electronic Services agreement at any time by mutual agreement of the parties.



§ 14


1. The compilation of all content at ts2.pro (with the stipulation of § 14 point 3 as well as materials used under a license, assignment of copyrights or fair use) is protected by copyright law and is the exclusive property of TS2 SPACE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, KRS number: 0000635058, NIP: 7010612151, REGON: 365328479, Aleje Jerozolimskie 65/79, 00-679 Warszawa, Poland. The User shall bear all liability for damages caused to the Service Provider caused by any use of the content of the website ts2.pro without the consent of the Service Provider.

2. Any use or reproduction of the content of the website ts2.pro or any portion thereof without the express written consent of the Service Provider constitutes a copyright infringement and is punishable under civil and criminal law.

3. All trade names, Product names, company names or logos mentioned on ts2.pro may be registered trademarks, are the property of their respective owners and are used solely for identification purposes. All materials, descriptions and photos presented at ts2.pro are used for information purposes only.



§ 15


1. Agreements concluded through the Shop are construed in accordance with the laws of Poland.

2. Should any provision of these Terms and Conditions be prohibited by applicable law, the provisions of Polish law shall apply in lieu of the unenforceable provision.

3. Any disputes between the Shop and Consumers arising out of or in connection with a Sales Agreement shall be resolved in the first instance through amicable negotiation between the parties with the intention of amicable settlement of the dispute in accordance with the Act on out-of-court consumer dispute resolution. Should such resort prove of no avail or unsatisfactory to any of the parties, disputes shall be resolved in a court of competent jurisdiction under point 4 of this section.

4. Judicial dispute settlement procedures:

4.1. Any disputes arising between the Service Provider and the consumer User (Customer) shall be resolved by a court of competent jurisdiction, in accordance with the provisions of the Code of Civil Procedure of 17 November 1964 (Dz. U. No. 43, item 296, as amended).

4.2. Any disputes arising between the Service Provider and the non-consumer User (Customer) shall be settled by the court having jurisdiction over the Service Provider’s registered office.

5. Consumer Customers may use Alternative Dispute Resolution schemes after the internal complaints procedure is finalised, such as submitting a request for mediation or a request for arbitration to a competent state organ (model request forms are available at: http://www.uokik.gov.pl/download.php?plik=6223). The list of Permanent Consumer Arbitration Courts attached to the Voivodeship Inspectorates of Trade Inspection may be found at: http://www.uokik.gov.pl/wazne_adresy.php#faq596. The Customer may also obtain free legal aid provided by the Regional (Municipal) Consumer Ombudsman or a community-based organisation for consumer protection. Alternative Dispute Resolution procedures are free of charge.

6. Consumers may submit complaints through the Online Dispute Resolution (ODR) online platform available at: http://ec.europa.eu/consumers/odr/.